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Honeywell SSEC Earns Market Engineering Award for Excellence in Customer Service Leadership

MINNEAPOLIS-July 30, 2001-The Honeywell Solid State Electronics Center (SSEC) was recently awarded Frost & Sullivan's prestigious 2001 Market Engineering Award for Customer Service Leadership in the magnetic sensors segment. Frost & Sullivan, a global marketing consulting firm, selected Honeywell SSEC for the award based on research collected from secondary and technology sources, key market participants and customer interviews, in addition to ongoing monitoring of their customer service methods.

"The Market Engineering Award is given to the company that has demonstrated industrywide excellence in Customer Service Leadership," said Daniela Carrillo, a Frost & Sullivan industry analyst. "This year's recipient, Honeywell SSEC, showed tremendous responsiveness to customer needs and a continual focus on long- and short-term customer profitability goals. Honeywell SSEC also demonstrated great flexibility in tailoring their product offerings to better suit customer businesses."

Other measurement criteria Frost & Sullivan used for determining the winner included value-added promotional support, value-added technology and services, customer responsiveness, time-to-market and customer feedback.

"We've made an effort to provide comprehensive product and design support to our customers. Using a magnetic sensor is quite different than a typical IC, and our customers appreciate our help to incorporate our specialty sensors into their designs," said Tamara Bratland, Honeywell SSEC's Product Line Manager, Magnetic Sensor Products. "This enhanced technical service and support, along with our advanced products, are the main reasons why Honeywell SSEC's magnetic product group has maintained a high customer retention rate."

Another way Honeywell SSEC provides enhanced customer service is through its user-friendly Web site-www.ssec.honeywell.com. Not only does the site provide user tutorials and extensive technical support, but it also functions as a convenient e-commerce storefront.

"Our goal is to offer customers problem-free product and service performance," said Bratland. "This could not be accomplished without an aggressive commitment to customer service. The award from Frost & Sullivan, which we are extremely honored to receive, is testament to our commitment."

For more information on Honeywell SSEC's customer service programs or their magnetic sensor product line, please call 1-800-323-8295 or visit www.magneticsensors.com. Additional information about Frost & Sullivan can be found at www.frost.com.

The Solid State Electronics Center, located in Plymouth, Minn., develops and manufacturers high reliability, high performance integrated circuits, sensors, and electronic components for a variety of military, space, and commercial applications. SSEC is part of Honeywell Space Systems. Honeywell is a US $25-billion diversified technology and manufacturing leader, serving customers worldwide with aerospace products and services; control technologies for buildings, homes and industry; automotive products; power generation systems; specialty chemicals; fibers; plastics; and electronic and advanced materials. The company is a leading provider of software and solutions and Internet e-hubs including MyPlant.com and MyFacilities.com, and it is a founding member of Cordiem, LLC, an aerospace industry business-to-business Internet exchange and applications service provider. Honeywell employs approximately 125,000 people in 95 countries and is traded on the New York Stock Exchange under the symbol HON, as well as on the London, Chicago and Pacific stock exchanges. It is one of the 30 stocks that make up the Dow Jones Industrial Average and is also a component of the Standard & Poor's 500 Index. Additional information on the company is available on the Internet at www.honeywell.com.

Frost & Sullivan, a global leader in international strategic market consulting and training, presents Market Engineering Awards to companies that demonstrate the diligence, perseverance, and dedication required to develop a successful business plan and excel in the increasingly competitive global marketplace. Frost & Sullivan rigorously analyzes specific criteria to determine Market Engineering Award recipients in a variety of regional and global market landscapes. Founded in 1961, Frost & Sullivan is headquartered in San Jose, CA with offices located worldwide: New York, San Antonio, Toronto, London, Paris, Frankfurt, Beijing, Tokyo, Singapore, Mumbai and Kuala Lumpur. For further information, visit http://awards.frost.com.